Cancellation & Membership Policy

At Purple Soul Club, we understand that plans can change. We simply ask that you give us as much notice as possible so we can offer the space to another customer.

Class Cancellations

If you need to cancel a booked class, please give us at least 24 hours’ notice.

• 24+ hours’ notice: You can cancel your booking and receive a refund or, where applicable, transfer your booking to another class.
• Less than 24 hours’ notice: Your booking will generally be transferred to another class rather than refunded. We understand that exceptional circumstances can happen, so please get in touch and we will always do our best to help where we can.
• No-shows: If you don't attend your booked class without cancelling in advance, the booking will be treated as a late cancellation and is not normally eligible for a refund.

If Purple Soul Club Cancels a Class

Occasionally, we may need to cancel a class. If we cancel your class, you will be entitled to either:

• A full refund for the cancelled booking; or
• A transfer of your booking to another class.

Members

If you are a member and a class you are booked onto is cancelled by Purple Soul Club, we will make sure appropriate compensation is offered in line with your membership and the circumstances of the cancellation.

Memberships

If you would like to pause or cancel your membership, please contact us before your next payment date:

Email: bookings@purplesoulclub.com
Message: 07831 134 309

Pausing your membership

Memberships can be paused for up to 2 months at a time. Please contact us before your upcoming payment date if you would like to pause your membership.

Cancelling your membership

You can cancel your membership at any time by contacting us, but please make sure we receive your cancellation request before your next payment date to avoid a further payment being taken.

If a cancellation or pause request is received 3 or more days after your payment date, a refund for that payment is not guaranteed.

Unused Memberships

Membership payments are non-refundable simply because the membership has not been used.

If you know that you won't be able to attend classes during your membership period, please contact us before your renewal/payment date to discuss pausing or cancelling your membership. We are always happy to help where we can, but refunds will not be provided retrospectively for unused membership time.

Thank you for understanding and for helping us keep classes running fairly for everyone. 💜